At Kyla Connects, we value your satisfaction and strive to ensure you are happy with every purchase. If for any reason you are not fully satisfied, our Refunds and Return Policy is designed to make the process simple and transparent.
Returns
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You may request a return within 7 days from the date of delivery.
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Items must be unused, in their original packaging, and in the same condition as received.
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To initiate a return, please contact our support team at [email protected] with your order details.
Refunds
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Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.
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Approved refunds will be processed within 5–10 business days.
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Refunds will be issued through the original method of payment where applicable, or in the form of store credit if preferred.
Non-Returnable Items
Certain products such as perishable goods, hygiene-related items, or personalized/customized products are not eligible for return or refund.
Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect item, please notify us within 48 hours of delivery. We will arrange for a replacement or a full refund at no extra cost to you.
Contact Us
For any return or refund-related inquiries, please reach out to us at:
Email: [email protected]